Privacy Policy

We may collect information you voluntarily provide when contacting us, including your name, phone number, email address, ZIP code, location information relevant to an insurance request, insurance-related information, communication preferences, consent records, and other information you choose to provide.

We may also collect technical information through cookies or similar technologies, including browser information, device information, IP address, and website activity.

We may use your information to respond to inquiries, explain insurance options, provide quotes, assist with applications or enrollment, schedule appointments, send requested follow-ups, maintain consent records, improve our services, and comply with legal or regulatory requirements.

We may communicate by phone, SMS, or email only subject to applicable consent requirements. Promotional SMS messages are sent only when you separately opt in.

Lady Insurance LLC sends SMS messages only to individuals who expressly opt in through a separate, explicit SMS consent process. Calling us or providing a phone number does not constitute consent to receive SMS messages.

Depending on the consent provided, messages may include responses to inquiries, appointment reminders, quote or coverage follow-ups, application or enrollment communications, policy updates, and customer service communications. Marketing messages require separate consent.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. You may receive one final confirmation message. Reply HELP for assistance or call (915) 317-4000. Consent is optional and is not a condition of purchasing goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers that support customer service, technology, or messaging when necessary to deliver our services. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes, except when disclosure is necessary to provide the messaging service or required by law.

We do not sell or rent personal information or share it with third parties for their independent marketing or promotional purposes.

We may share information as reasonably necessary to provide requested insurance services, communicate with applicable carriers or authorized professionals, process quotes or enrollment requests, operate our systems, provide customer support, comply with law, or protect rights and safety. Service providers are expected to use information only as necessary to provide their services.

You may voluntarily provide information needed to obtain quotes, compare options, determine eligibility, or assist with applications. It may be shared with applicable insurance carriers, enrollment platforms, or authorized parties as needed to fulfill your request.

Providing information does not guarantee eligibility, approval, coverage, pricing, or enrollment.

We take reasonable administrative, technical, and organizational measures to protect personal information. No internet transmission or electronic storage method is completely secure.

We retain information as reasonably necessary to provide services, maintain consent records, resolve disputes, and meet applicable legal and recordkeeping obligations.

You may contact us to request access to, correction of, or deletion of information, subject to applicable law and recordkeeping requirements. You may also update contact details or communication preferences. Identity verification may be required.

To stop SMS messages, reply STOP. For assistance, reply HELP or call (915) 317-4000.

Our website may use cookies, analytics tools, pixels, or similar technologies to support functionality, understand activity, analyze traffic, and measure advertising effectiveness. Browser settings may be used to manage certain cookies.

Our website may link to third-party providers, carriers, enrollment platforms, or technology services. Their own privacy practices apply when you provide information directly to them.

Our website is intended for adults age 18 or older. We do not knowingly collect information directly from children under 18. Adults may provide dependent information when necessary for a requested insurance service.

We may update this policy periodically. Updates will appear on this page with a revised effective date.

Lady Insurance LLC
2829 Montana Ave Ste 213
El Paso, TX 79903
(915) 317-4000

Your use of this website is also governed by our Terms and Conditions.